Frequently Asked Questions

Q: What type of guarantee do I have on my jewellery and repairs?

A: Our guarantee is one of the best in the market. We provide a lifetime guarantee against all manufacturing defects on your jewellery pieces. Whether a gemstone falls or a gold chain breaks, we will replace your gemstone and fix your chain free of charge. This is how confident we are with our product.

Q: How long does it take to make a custom-made piece of jewellery?

A: The length of time it takes to make a custom-made piece of jewellery is significantly shorter when you shop at Mona-Clara, since we do all work on premises. A custom-made piece of jewellery, whether it is a ring, pendant, bracelet, necklace, chain, or earrings, takes 10-14 days to complete. However, if there is any sort of rush on a item, we will accommodate your situation and make it according to your time frame. We have made pieces the same day the order was placed. Therefore, any shortage of time you have positioned yourself in can be accomodated at Mona-Clara Jewellers.

Q: What happens if I want to upgrade a solitaire diamond ring or a pair of diamond studs I have purchased from Mona-Clara Jewellers?

A: This is a policy at our store that is unique in the industry. We will grant you the full price that you paid for your solitaire diamond or diamond studs towards the purchase price of your upgrade. This is a service that many of our customers choose to use, since they do not absorb any sort of monetary loss on their upgrade.

Q: Do you purchase used jewellery or allow trade-ins on jewellery items?

A: We do both. When presented with a piece of your jewellery for the purpose of either a cash trade or a trade-in towards any of our jewellery, you will be given two different prices for your jewellery. One price is the cash value you will receive for selling us your jewellery and the other is the trade-in price, which is always a higher amount.

Q: How do I care for my jewellery?

A: Please see our
"Jewellery Care" tips page.

Q: What types of extra services do you offer with a jewellery purchase?

A: When you purchase a piece of jewellery from Mona-Clara Jewellers, we offer a few extra services to you that are free of charge. We can personalize a piece of jewellery by engraving a message on it. This can be done on many items, including the inside of the band of a ring. We will also professionally polish and clean the piece of jewellery as many times as you wish, free of charge, for as long as your own the item. Furthermore, we also offer a free gift wrapping service. If you spend over $500 on a piece of jewellery, it also comes with a certified appraisal, which provides a detailed description of your item, as well as an estimated replacement value that can be used to insure the item.

Q: If I am getting my piece of jewellery repaired, my diamond reset, or purchasing an appraisal for my jewellery, do I need to leave it for a few days?

A: Absolutely not. We would love for you to watch us repair your jewellery or reset your gemstone into a new ring, in your presence. As for appraisals, we take all the details right in front of you, along with a digital picture of your jewellery, therefore, you do not need to leave your jewellery piece with us.