Q: How long does it take to
make a custom-made piece of jewellery?
A: The length of time it takes to make a custom-made piece
of jewellery is significantly shorter when you shop at Mona-Clara, since we
do all work on premises. A custom-made piece of jewellery, whether it is a ring,
pendant, bracelet, necklace, chain, or earrings, takes 10-14 days to complete.
However, if there is any sort of rush on a item, we will accommodate your situation
and make it according to your time frame. We have made pieces the same day the
order was placed. Therefore, any shortage of time you have positioned yourself
in can be accomodated at Mona-Clara Jewellers.
Q: What happens if I want to
upgrade a solitaire diamond ring or a pair of diamond studs I have purchased
from Mona-Clara Jewellers?
A: This is a policy at our store that is unique in the industry.
We will grant you the full price that you paid for your solitaire diamond or
diamond studs towards the purchase price of your upgrade. This is a service
that many of our customers choose to use, since they do not absorb any sort
of monetary loss on their upgrade.
Q: Do you purchase used jewellery
or allow trade-ins on jewellery items?
A: We do both. When presented with a piece of your jewellery
for the purpose of either a cash trade or a trade-in towards any of our jewellery,
you will be given two different prices for your jewellery. One price is the
cash value you will receive for selling us your jewellery and the other is the
trade-in price, which is always a higher amount.
Q:
How do I care for my jewellery?
A: Please see our "Jewellery
Care"
tips page.
Q: What types of extra services
do you offer with a jewellery purchase?
A: When you purchase a piece of jewellery from Mona-Clara Jewellers,
we offer a few extra services to you that are free of charge. We can personalize
a piece of jewellery by engraving a message on it. This can be done on many
items, including the inside of the band of a ring. We will also professionally
polish and clean the piece of jewellery as many times as you wish, free of charge,
for as long as your own the item. Furthermore, we also offer a free gift wrapping
service. If you spend over $500 on a piece of jewellery, it also comes with
a certified appraisal, which provides a detailed description of your item, as
well as an estimated replacement value that can be used to insure the item.
Q: If I am getting my piece
of jewellery repaired, my diamond reset, or purchasing an appraisal for my jewellery,
do I need to leave it for a few days?
A: Absolutely not. We would love for you to watch us repair
your jewellery or reset your gemstone into a new ring, in your presence. As
for appraisals, we take all the details right in front of you, along with a
digital picture of your jewellery, therefore, you do not need to leave your
jewellery piece with us.